【英文标准名称】:Postalservices-Qualityofservice-Measurementoflossandsubstantialdelayofpriorityandfirstclasssinglepiecemailusingasurveyoftestletters
【原文标准名称】:邮政服务.服务质量.使用测试信件调查法对优先和最高级别单件信件的丢失以及延时的测量
【标准号】:BSDDCEN/TS14773-2004
【标准状态】:现行
【国别】:英国
【发布日期】:2004-11-23
【实施或试行日期】:2004-11-23
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:BSI
【标准类型】:()
【标准水平】:()
【中文主题词】:邮寄;测量;定义;试验;循环邮件;评定;服务设施;运输;质量控制;方法论;质量保证;质量检查;信函;邮政;邮政;损失
【英文主题词】:Circulatingmail;Definition;Definitions;Evaluations;Incomingmail;Letters(documents);Losses;Mail;Measurement;Methodologies;Postaldelivery;Postalservices;Qualityassurance;Qualityauditing;Qualitycontrol;Services;Shipment;Testing
【摘要】:Thisdocumentspecifiesmethodsformeasuringtheleveloflossandsubstantialdelay,usingasurveyoftestletters,ofdomesticandcross-borderpriorityandfirstclasssinglepiecelettermail,collected,processedanddistributedbypostalserviceoperators.Itisimpossibleinpracticetodistinguishbetweenitemswhichwillneverarriveanditemswhichhavebeendelayedforaverylongtime.Aminimumperiodisthereforedefinedafterwhichanitemthathasbeensentshallbetreatedasifithasbeenlostorsubstantiallydelayedforthepurposesofmeasurement.Theresultingoverallfigureforlossandsubstantialdelayistobeexpressedasapercentageofthetotalpostedpriorityandfirstclasssinglepiecemail.Thisindicatordoesnotmeasurethepostaloperator’soverallperformanceinawaywhichprovidesdirectcomparisonofpostalserviceoperators,anddoesnotincludeotherserviceperformanceindicatorsotherthanthoserelatedtolossandsubstantialdelay.Accordingtothisdocument,lossandsubstantialdelayisestimatedwithinspecifiedaccuracylimits.Whentheleveloflossisverysmallitmayonlybepossibletoestimateanupperlimitforthelevelofloss.ThisdocumenthasbeendevelopedfromandiscompatiblewiththerequirementsofEN13850forthemeasurementofthetransittimeofend-to-endservicesforsinglepieceprioritymailandfirstclassmail,sothatthesamesurveymaybeusedtomeasurelossandsubstantialdelayandon-timeperformance.Thusitcomprisesasetofrequirementsforthedesignofameasuringsysteminvolvingtheselectionanddistributionoftestletterssentandreceivedbyselectedpanellists,accordingtoaspecificationthatensuresthatthetestlettersampledesignisrepresentativeoftherealmailflows.Thisdocumentrelatestothemeasurementofthesocalled“normal”servicesgiventoprivatepersons/householdsandbusinessesthatpostmailatstreetletterboxes,overthecounteratpostoffices,havepickupsattheirofficesorgivetheirmaildirectlyatpostalserviceoperators’sortingcentres.Fortechnicalreasonsthisdocumentmaynotinallpartsbesuitableforthemeasuringofverysmallvolumesofmailandforoperatorswithlimitedcoverage.Thisdocumentisnotapplicableformeasuringtheleveloflossorsubstantialdelayforlargebulkmailers’servicesandhybridmailwhichrequiredifferentmeasurementsystemsandmethodologies.Thisdocumentincludesspecificationsforthequalitycontrolandauditingofthemeasurementsystemandforthereportingoflossandsubstantialdelayofmail.
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:40P.;A4
【正文语种】:英语